Member and employer online accounts will be unavailable beginning at 6:00 a.m. Sunday, June 14 due to maintenance affecting Plannera’s building power supply. Access will be restored as soon as the work is complete.
Great question! There are a number of ways we protect your information. Your personal data is sent over the Internet in a minimum 256-bit encrypted format using secure web servers with the intent of protecting the data from access by others.
The information technology infrastructure is current; the hardware and software are regularly updated; the security is implemented in layers of protection and are maintained, upgraded and monitored on a regular basis.
We also have external IT security experts who perform ongoing testing of the infrastructure and applications.
You can reduce your risks online by using complex passwords (including letters/numbers/symbols and upper and lower case) and changing them periodically. Do not share your password with others. If you want, write it down and keep it in a secure and private place.