Stay Secure This Holiday Season and Discover MEPP’s Online Features

The holiday season is here: a time for celebration, connection, and unfortunately, scams. We want to remind you to stay vigilant and protect your personal information.

Stay Alert!

• Unexpected requests: Calls asking for personal or financial details.
• Strange numbers: Caller IDs that seem unusual.
• Pressure tactics: Urging you to act immediately.

What should you do?

• Never share sensitive information over the phone unless you have confirmed the call is with a verified MEPP number.
• If you receive a suspicious call, hang up and report it to us at 1-877-506-6377 or mepp@plannera.ca.
• Always check official MEPP channels for updates instead of relying on unsolicited calls.

The holidays are busy for everyone, including scammers. A little caution goes a long way in keeping your information safe.

Why Caller ID Might Look Different

When MEPP team members call you, the caller ID will show the individual staff member’s work phone number—not a general MEPP number. These calls are usually in response to something you’ve requested, like updating banking information or verifying account details.

For your security, MEPP staff will always confirm your identity before sharing information or making changes. If a call seems unrelated to your account or recent requests, play it safe: end the call and contact us through our official line at 1‑877‑506‑6377 or mepp@plannera.ca.

Whenever possible, use your secure online account for messaging and document uploads—this is the fastest and safest way to manage your pension.

Your Secure Connection to MEPP

While we’re focused on security, here’s some good news: we’ve made enhancements to your MEPP online account to make managing your pension easier, faster, and safer.

You can message MEPP directly through your online account. Your conversation history stays in one protected place, so no more digging through your inbox for that missing email. Plus, secure messaging is more private than email and backed by MEPP’s digital security framework.

Skip the post office and upload documents directly to your account. This means:

• Your personal information goes straight to MEPP.
• No waiting for mail delivery or in-person drop-offs.
• Everything is linked to your account and doesn’t get lost in emails.

If you already have an online account, you can start using secure messaging and document upload immediately. If not, creating one is easy. Visit the Register for your online account page and follow the  instructions.

As your trusted pension partner, we’re committed to enhancing your experience while maintaining the security of your information.

Questions? 

We’re available by phone or email if you need help.